Last update: 04.10.2024
These Terms and Conditions ('Terms') govern the use of the online platform provided by FurryPaws ('the Platform') to connect dog owners with dog sitters. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform.
1.1 “Platform“ refers to the online platform provided by FurryPaws for connecting dog owners with dog sitters.
1.2 “Dog Owner” refers to an individual who seeks dog-sitting services through the Platform.
1.3 “Dog Sitter” refers to an individual who offers dog-sitting services through the Platform.
1.4 “Booking” refers to the arrangement made between a Dog Owner and Dog Sitter for the provision of dog-sitting services.
2.1 Eligibility: By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a contract.
2.2 User Accounts: To use certain features of the Platform you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.1 Limitation of Liability: FurryPaws shall not be held liable for any damages, losses, or injuries arising out of or in connection with the use of the Platform, including but not limited to any disputes between Dog Owners, Dog Sitters, or any third party involved. The Dog Owner assumes all risks associated with their dog.
3.2 External Damages and Liability: FurryPaws is not liable for any external damages on third parties or property caused by the dogs or animals or other individuals. The Dog Owner is solely responsible for any damages or losses caused by their dog to anything or anyone.
3.3 Dog's Well-being: FurryPaws is not responsible or liable for anything that happens to the dog, other animals or any other individual. In the case where the dog gets into an accident, dies, runs away, eats something poisonous, harms any other animal or individual or experiences harm due to the actions or negligence of the Dog Sitter, the Dog Owner remains solely responsible for the well-being and safety of their dog. The Dog Owner assumes all risks and responsibilities for ensuring the proper care and supervision of their dog, including their choice of Dog Sitter.
3.4 Disclaimer of Control: FurryPaws has no control over, and is not responsible for, the actions or omissions of Sitters, Owners, Pets, or any other users of the Platform or pet services. FurryPaws disclaims all liability in this regard to the maximum extent permitted by law.
3.5 Damages to Third Parties: The Dog Owner and dog sitters acknowledge and agree that FurryPaws is not liable for any damages caused by the dog to third-party properties. The Dog Owner is solely responsible for any costs, claims, or liabilities arising from such damages caused by their dog.
3.6 Personal Injury or Bite Incidents: The Dog Owner and Dog Sitter further acknowledge and agree that FurryPaws is not responsible or liable for any personal injuries or bite incidents caused by the dog to individuals or to any other animal. The Dog Owner assumes all responsibility and legal obligations associated with their dog's behaviour, including any costs, claims, or liabilities arising from such incidents.
3.7 Serious Incidents Resulting in Death: The Dog Owner understands and acknowledges that in the unlikely event that their dog causes the death or any kind of harm to a human being or another animal, FurryPaws will not be held responsible or liable for such an incident. The Dog Owner assumes full sole and exclusive responsibility and legal obligations, including any costs, claims, or liabilities arising from such serious incidents.
3.8 User Interaction: Users understand that interactions between dog owners, sitters, and any involved parties are at their own risk. FurryPaws does not assume any liability for disputes, disagreements, conflicts, or misunderstandings that may arise between users, including but not limited to dog owners, sitters, or third parties.
3.9 Third Parties and Property: FurryPaws is not liable for any damages, losses, injuries, or issues related to third parties, including but not limited to other animals, individuals, or property. Users acknowledge that interactions between dogs and third parties or damage to third-party property are the sole responsibility of the respective dog owner.
3.10 Assumption of Risk: By using the FurryPaws platform, users explicitly acknowledge that dog-sitting arrangements involve inherent risks, uncertainties, and variables. Users voluntarily assume all risks associated with the use of our services, and FurryPaws cannot be held liable for any negative outcomes, damages, or incidents that may occur.
3.11 Indemnification: Users agree to indemnify, defend, and hold FurryPaws harmless from any claims, demands, damages, liabilities, and expenses arising from their use of the platform. This indemnification extends to any legal actions, losses, or costs incurred by FurryPaws due to users' actions or interactions.
3.12 No Legal Liability: FurryPaws cannot be sued or held legally liable for any losses, damages, injuries, illnesses, disputes, or other negative consequences arising from the use of our platform. Users understand and acknowledge that FurryPaws is not responsible for the actions, behaviours, or outcomes related to dog-sitting arrangements.
4.1 Service Description: The Platform enables Dog Owners to search for available Dog Sitters and make bookings based on their preferences and requirements.
4.2 Contractual Relationship: The Platform facilitates the formation of a contractual relationship between the Dog Owner and Dog Sitter for the provision of dog-sitting services. FurryPaws is not a party to any agreement between the Dog Owner and Dog Sitter. The terms and conditions of the dog-sitting services are agreed upon solely between the Dog Owner and Dog Sitter.
5.1 General Responsibilities: The Dog Owner is solely and exclusively responsible for providing accurate and complete information regarding their dog's needs, such as but not limited to: health conditions, behaviour, and any other special requirements regarding their dog. The Dog Owner is also solely and exclusively responsible for ensuring that their dog is up to date with vaccinations and possesses any required licenses or insurances.
5.2 Health Background: The dog owner acknowledges and agrees that it is their sole and exclusive responsibility to ensure that their pet is in good health and not suffering from any illness or disease. The Dog Owner is solely and exclusively responsible for providing the necessary health background of the dog to the Dog Sitter. This includes any past diseases, current medications, allergies, or any other relevant health information that may affect other dogs/animals or people’s well-being during the sitting period. The Dog Owner must ensure that all provided information is accurate and up to date.
5.3 Insurance, Microchipping, and Vaccinations: The Dog Owner is solely and exclusively responsible for ensuring that their dog is adequately insured, properly microchipped, and has received all required vaccinations as mandated by Swiss laws. The Dog Owner acknowledges and agrees that in accordance with Swiss laws, every dog is required to be insured, microchipped, and have up-to-date vaccinations. The Dog Owner must provide proof of insurance, microchipping, and vaccination records to the Dog Sitter before the sitting period begins. The Dog Owner must maintain the dog's insurance, microchipping, and vaccination records and provide them to the Dog Sitter upon request.
5.4 Additional Factors and Needs: The Dog Owner is solely and exclusively responsible for communicating any additional factors or specific needs related to the dog's care, such as but not limited to dietary restrictions, exercise requirements, behavioural issues, or specific routines. The Dog Owner acknowledges that providing comprehensive and accurate information is crucial to ensure the well-being and proper care of the dog and other pets during the sitting period and the well-being of pet sitters and other people in general.
5.5 In the event that a booking is cancelled by the dog sitter at the last minute, our platform shall not be held responsible for any external costs incurred by the dog owner. This includes but is not limited to costs associated with the dog sitter's travel arrangements or accommodations such as pre-booked holidays or other commitments.
5.6 Past Behaviour: The dog owner acknowledges and agrees that they shall not use our platform if their dog has a history of aggressive behaviour towards people or other animals. It is the dog owner's sole and exclusive responsibility to ensure the safety and well-being of all parties involved.
5.7 In the event of any incidents involving dogs or any animals or individuals, including but not limited to mistreatment, unfortunate demise, escape, animal-on-animal or animal-on-human confrontations, disease transmission, damage to property belonging to the pet sitter or external parties, service cancellations by the dog sitter or by the dog owner, as well as instances of moral, psychological, economic, or sexual harassment, verbal or physical aggression, or extortion in any form, FurryPaws shall not be held liable. While we prioritize the safety and well-being of all parties involved, the responsibility for these potential risks lies with the pet owner. FurryPaws acts solely as a platform to facilitate connections between dog owners and sitters, and any arising issues shall be addressed directly between the parties concerned, with FurryPaws being held harmless from any resulting consequences.
6.1 Compliance with Swiss Laws: The Dog Sitter acknowledges and agrees that it is their sole and exclusive responsibility to act in accordance with Swiss laws pertaining to dogs. This includes ensuring that the dog is taken to dog-friendly and permitted places and complying with all applicable laws and regulations regarding the transportation of dogs.
6.2 Safe and Legal Practices: The Dog Sitter must exercise responsible and safe practices when caring for the dog. This includes using appropriate and approved methods of transportation as required by Swiss laws, such as using approved pet carriers or restraints when traveling with the dog.
6.3 In the event of any incidents involving dogs or any animals or individuals, including but not limited to mistreatment, unfortunate demise, escape, animal-on-animal or animal-on-human confrontations, disease transmission, damage to property belonging to the pet sitter or external parties, service cancellations by the dog sitter or by the dog owner, as well as instances of moral, psychological, economic, or sexual harassment, verbal or physical aggression, or extortion in any form, FurryPaws shall not be held liable. While we prioritize the safety and well-being of all parties involved, the responsibility for these potential risks lies with the pet owner. FurryPaws acts solely as a platform to facilitate connections between dog owners and sitters, and any arising issues shall be addressed directly between the parties concerned, with FurryPaws being held harmless from any resulting consequences.
7.1 Additional Costs: Any additional costs related to the dog during the sitting will be covered by the Dog Owner. FurryPaws will not assume liability for any additional costs incurred during the dog sitting period, encompassing expenses such as but not limited to food, medication, personal accessories, or veterinary consultations. These expenditures remain the sole responsibility of the pet owner. While FurryPaws endeavours to connect dog owners with reliable sitters, any financial agreements or arrangements pertaining to such supplementary costs shall be exclusively established between the parties involved, absolving FurryPaws from any associated obligations or repercussions.
8.1 Relationship between Dog Owner and Dog Sitter: The relationship between the Dog Owner and Dog Sitter is their own and exclusive responsibility. FurryPaws is not responsible for any disputes or issues arising between the Dog Owner and Dog Sitter. FurryPaws maintains that it shall not be subject to legal action by either dog owners or dog sitters regardless of the circumstances. By utilizing our platform, users acknowledge and accept that FurryPaws, its affiliates, employees, and representatives shall be held harmless from any claims, disputes, demands, damages, or liabilities arising from interactions, services, or incidents related to the use of the platform. This provision encompasses all possible scenarios and aims to provide a clear understanding that FurryPaws is not a party to any disputes or claims arising between users of the platform.
9.1 Legal Compliance: Users of the Platform are responsible for complying with all applicable laws, regulations, and legal requirements in Switzerland.
10.1 Service and Booking Fee: The platform charges a 20% service and booking fee, which is automatically included in the total price displayed on each dog sitter's profile. Dog sitters are responsible for setting their own daily rates and will receive their rate after the platform's 20% service fee is deducted from the total booking price.
10.2 Cancellation Fees and Policies: If a booking is cancelled by the Dog Owner less than 24 hours before the start of the booking, there will be no refund issued, including our fees. If a booking is cancelled by the Dog Owner 24 hours or more before the start of the booking, there will be a 100% refund issued, including our fees. If a Dog Sitter cancels a booking, the Dog Owner will receive a full refund. It is imperative to note that FurryPaws assumes no responsibility for the repercussions of sitting cancellations, including any additional costs incurred by the Dog Owner due to pre-existing commitments such but not limited to travel arrangements, flight bookings, or other scheduled events. In such instances, it is the sole responsibility of the Dog Owner to manage the consequences of cancellations and make suitable arrangements for an alternate dog-sitting solution.
11.1 Payment Processing: Payments made through the Platform will be processed using secure third-party payment services. FurryPaws does not store any credit card information of users.
12.1 Account Suspension or Termination: FurryPaws reserves the right to suspend or terminate a user's account if they threaten to violate these Terms and Conditions or engage in any prohibited activities at any time whilst using the Platform.
13.1 Ownership: FurryPaws owns all features, content, and intellectual property on the Platform. Users may not use, reproduce, or distribute any content from the platform without prior written permission.
13.2 Information and Confidentiality: FurryPaws will handle user information with integrity and confidentiality following applicable privacy laws and regulations.
13.3 Cybersecurity Disclaimer: FurryPaws is dedicated to upholding the security and confidentiality of our users' data. While we implement stringent measures to protect against unauthorized access, it is essential to acknowledge that cybersecurity threats, including hacking attempts, can pose risks to any online platform. FurryPaws cannot assume responsibility for any breaches that might occur. Users must take their own precautions, such as but not limited to using strong passwords, enabling two-factor authentication, and staying informed about online security practices. In the unfortunate event of a hacker breach, any ensuing consequences or damages resulting from hacking attempts shall not be attributed to FurryPaws responsibility.
13.4 Data Breach and Liability Disclaimer: In the event of a website breach/hack resulting in the unauthorized use of user data, FurryPaws hereby asserts its non-liability and non-responsibility towards any repercussions, damages, or legal actions stemming from the breach/hack. FurryPaws cannot be held accountable for the actions of third parties in the event of a data breach, and users understand that their information's security is subject to inherent online risks. By using the platform, users acknowledge that FurryPaws cannot be sued or held responsible for any unauthorized use of their data resulting from a breach/hack, and they utilize the platform with this understanding.
14.1 Proper Use of the Platform: FurryPaws is a platform designed solely for the purpose of facilitating dog sitting bookings and expect all users to engage in a respectful and responsible manner. The use of offensive, sexual, abusive, or discriminatory language, as well as any form of hate speech or inappropriate behaviour towards users, will not be tolerated. Should any user engage in such behaviour, FurryPaws has the right to deactivate their account without further notice.
14.2 Use of the Platform: The Dog Sitter acknowledges and agrees that the platform may only be used for the intended purpose of dog sitting. Any misuse of the platform, including fraud, misuse of information, or unethical behavior, is strictly prohibited and may result in legal consequences.
15.1 Insurance and Accident Cover: It is a legal requirement in Switzerland for every dog to be insured in case of medical emergencies or third-party damage. Dog owners are solely and exclusively responsible for ensuring their dogs are adequately insured following the laws in Switzerland.
15.2 Property Damage: Any property damage caused by the dog is the sole responsibility of the Dog Owner.
16.1 Account Suspension or Termination: FurryPaws reserves the right to suspend or terminate a user's account if they threaten to breach the terms and conditions or engage in any prohibited activities.
17.1 Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18.1 Aggressive Dogs: It is imperative for dog owners to understand that in cases where their dog has displayed aggressive behaviour towards other animals or individuals, it is their sole responsibility to refrain from utilizing the platform's services. FurryPaws unequivocally distances itself from any liability arising from aggressive incidents or related consequences involving dogs. It is incumbent upon dog owners to ensure that their pets are well-mannered and non-aggressive before engaging with the platform. FurryPaws will not be held accountable for any incidents or repercussions that result from interactions involving aggressive dogs, and users are urged to prioritize the safety and harmony of all parties involved.
18.2 Prohibited Dog Breeds: Dog owners must respect Swiss laws regarding prohibited dog breeds. It is the explicit responsibility of dog owners to refrain from using the platform if they possess a dog breed that is classified as prohibited under Swiss regulations. FurryPaws unequivocally disclaims any liability for incidents that may arise from interactions involving prohibited breeds, including any harm caused to other animals, individuals, or property. In the event of a breach of these regulations, users acknowledge that FurryPaws holds no responsibility and that any ensuing damages or consequences shall not be attributed to the platform. Dog owners are urged to prioritize compliance with Swiss laws and the safety of all parties involved in their interactions.
19.1 Accuracy and Truthfulness: By creating a user profile on FurryPaws, the user confirms that all information provided in their profile is true, accurate, and up to date to the best of their knowledge. The user acknowledges that it is their responsibility to maintain the accuracy of their profile information and promptly updates it if any changes occur.
19.2 Verification: FurryPaws reserves the right to verify the information provided in user profiles to ensure its accuracy and authenticity. Users may be required to provide supporting documentation or undergo additional verification processes if deemed necessary by FurryPaws.
19.3 Consequences of False Information: Providing false, misleading, or fraudulent information in the user profile is strictly prohibited. FurryPaws reserves the right to suspend or terminate user accounts found to have provided false information. Users may also be held liable for any damages or losses incurred as a result of providing inaccurate information.
20.1 FurryPaws strictly adheres to Swiss laws and regulations. Therefore, it is a requirement that sitters providing dog-sitting services through our platform must be physically located within Switzerland during the duration of the sitting period. This geographical limitation ensures that sitters maintain compliance with Swiss laws and regulations while offering their services.
21.1 Use of the Platform: By accessing and using the FurryPaws platform, you agree to comply with Swiss laws and regulations and to use the platform exclusively within Switzerland. Any use of the platform outside of Switzerland is not permitted, and FurryPaws is not responsible for any liabilities or consequences arising from such use, whether within or outside the country. Users who access the platform from locations outside of Switzerland assume full responsibility for their actions and any legal consequences that may arise and indemnify FurryPaws from any claims or damages.
21.2 Liability Limitations: The Dog Sitter acknowledges and agrees that FurryPaws is not liable for any damages, losses, or injuries resulting from the use of the platform inside or outside the specified geographical limits.
22.1 Usage by Non-Swiss Residents or Citizens: Individuals who are not Swiss residents or citizens and choose to use the FurryPaws platform must comply with Swiss laws and regulations during their use of the platform. It is their responsibility to ensure that they meet all relevant legal requirements while using the platform, regardless of their residency or citizenship status. FurryPaws is not liable for any consequences arising from the non-compliance with Swiss laws by non-Swiss users.
22.2 Liability Disclaimer: FurryPaws is not liable for any damages, losses, or injuries resulting from the use of the platform by non-Swiss residents or citizens.
23.1 Emergency Situations: Users understand and agree that FurryPaws is not responsible for emergencies or unforeseen circumstances that may arise during a dog sitting arrangement. This includes medical emergencies, accidents, natural disasters, or other events beyond the control of FurryPaws. Users acknowledge that they are responsible for making appropriate arrangements to handle such situations.
23.2 Liability Disclaimer: FurryPaws is not liable for any damages, losses, or injuries resulting from emergencies. The Dog Sitter assumes full responsibility for managing and resolving emergencies.
24.1 Health Issues: FurryPaws is not liable for any health or medical problems that may occur with the dog during the sitting period. Users acknowledge that they are responsible for ensuring the dog's health and well-being, including all necessary vaccinations, medications, or medical treatments. Users also agree that FurryPaws is not responsible for any pre-existing conditions or health-related outcomes.
24.2 Administration of Medication: The Dog Sitter acknowledges and agrees to follow the Dog Owner's instructions regarding the administration of medication or special treatments for the dog. The Dog Sitter must ensure that all medical requirements are met to ensure the dog's well-being.
25.1 Users agree that communication and agreement between dog owners and sitters are crucial for a successful dog-sitting arrangement. FurryPaws is not responsible for any misunderstandings, miscommunications, or unmet expectations between users. Users should ensure clear communication and mutual understanding of the terms and expectations of the arrangement.
26.1 Users agree to respect each other's privacy and obtain necessary consents for sharing personal information, including contact details and photos. FurryPaws is not liable for any misuse or mishandling of personal information between users.
27.1 Users acknowledge that they are responsible for thoroughly reviewing the profiles, reviews, and information of potential dog owners or sitters before engaging in an arrangement. FurryPaws does not guarantee the accuracy of user profiles and cannot be held responsible for users' decisions based on incomplete or inaccurate information.
28.1 FurryPaws reserve the unilateral right to deactivate dogsitter profiles based on a spectrum of factors, inclusive but not limited to, prolonged response times to booking requests, meet-and-greets, and messages. Moreover, infractions such as the misuse of language or platform functionality, including attempting to incentivize others (including dog owners) to make bookings outside our platform, may precipitate profile deactivation. Additionally, repeated cancellations of bookings prior to 24 hours by a sitter may also warrant profile deactivation. While these enumerated examples are illustrative, it is essential to understand that our discretion extends to a broader array of circumstances, all in service of upholding the integrity and efficacy of the Furrypaws platform.
28.2 FurryPaws reserve the unilateral right to deactivate dog owner profiles based on a spectrum of factors, inclusive but not limited to, repeated cancellations of bookings within 24 hours of the scheduled time. Additionally, infractions such as misuse of language or platform functionality, including attempting to incentivize sitters to bypass our platform for bookings, may also warrant profile deactivation. While these enumerated examples are illustrative, it is essential to understand that our discretion extends to a broader array of circumstances, all in service of upholding the integrity and efficacy of the Furrypaws platform.